This course helps participants uncover their own strengths and weaknesses in relating to others by developing self-awareness, empathy, and flexibility in communication. Through guided practice, participants will learn to shift their mindset, engage confidently, and communicate effectively across various workplace situations. Emotional intelligence plays a crucial role in professional success, contributing significantly more than IQ or expertise. With experiential learning and personalized coaching, this program empowers participants to connect authentically, handle challenges professionally, and build positive relationships that drive visibility, influence, and collaboration in their work environments. This HRD Corp (HRDC) Claimable Course (Previously Known as SBL-Khas) Is Delivered by a Penang-Based Training Provider Registered with HRD Corp (Formerly Known as HRDF), Specializing in Corporate Skills Development and Workforce Upskilling Across Malaysia. 100% HRD Corp Claimable | Penang Training Provider | Corporate Training Malaysia
DAY 1
Opening: Program Mandatory
Welcome and Introduction & Program Overview
Activity: Ice Breaking Activities
Module 1: Connect with People Instantly
Rapport Building – No Man Is An Island
First Impression Management – You Are A Gifted People Connector
Connect with Others Using the Languages of Appreciation
Activity: Connect with Heart, Not Head
Module 2: Connect with Empathy
Communication Blockers with Emotion & Triggers
Art of Empathetic Listening
Create Psychological Safety to Speak Up
Activity: Listening Role Play
Lunch
Module 3: Connect with Flexibility
Understand Different Needs, Motivations (Including Yours)
Know Your Why & Your Style with D.O.P.E.
2 Key Success Factors to Communicate Within Your Sweet Spot & Blind Spot
Activity: Self-Assessment
Module 4: Action Plan #1 + Coaching
Activity: Group Scenario Study
Closing
Key Takeaways
Recap
End of Day 1
DAY 2
Opening: Revision
Visual Recall
Activity: Draw and Tell
Module 5: Good Conversations Start from Good Body Language
How to Read Between the Lines
How to Read Others Like a Master: Body Language
Powerful Conversations: Fake It ‘Till You Make It
Activity: Your Conversational Success – Fear Is Not Real
Module 6: Spice Up Your Conversation
S.P.I.C.E.U.P. Your Conversation to Gain Popularity & Visibility
You Will Never Forget What to Say Next: P.R.E.P.
Formula Storytelling Technique – Context, Climax, Conflict, Connection
Activity: Speak Your Story
Lunch
Module 7: The Art of Dealing with Questions, Feedback, and Getting What You Want
The Art of Asking Questions to Promote Conversation
Common Mistakes in Asking Questions
The F.L.O.W. Method to Answering Questions
Activity: Questions Library
Module 8: Difficult Conversation Management
Identify Difficult Audience Types – The Arguer, The Interrupter, The Talker & The Silencer
Ways to Handle Difficult Conversations – 2-Step Formula
Skills & Techniques for Audience Management
Activity: Scenario & Case Study
Closing: Celebration, Assessment, Recap (C.A.R.)
